Proudly Australian owned and operated
Internal Dispute Resolution (IDR)
We are committed to providing quality service and supporting our customers fairly. If you are dissatisfied with any aspect of your experience, we encourage you to let us know so we can address your concerns promptly and transparently.
How to Make a Complaint
You can lodge a complaint using any of the following methods:
Phone: 0428 497 836
Email: hola@amigofinance.com.au
Attention: Complaints Officer
Please provide as much detail as possible, including (if you can) the outcome you are seeking, so we can understand the issue and respond effectively.
Our IDR Process
Once we receive your complaint:
Most complaints are resolved within 30 days, and sooner where possible.
If You Are Not Satisfied
If you are not satisfied with our response, or if we do not resolve your complaint within the required timeframe, you may refer the matter to the Australian Financial Complaints Authority (AFCA).
AFCA is a free and independent external dispute resolution scheme.
Australian Financial Complaints Authority (AFCA)
Website: www.afca.org.au
Phone: 1800 931 678 Mail: GPO Box 3, Melbourne VIC 3001
You can lodge a complaint with AFCA at any time, but they will generally ask that you attempt to resolve the matter with us first.
Support and Accessibility
If you need assistance to lodge a complaint or require additional support (including accessibility or language support), please let us know and we will make the necessary arrangements.
